We offer this policy as a way to monitor the quality of our work and to make sure our customers are happy with the bicycles they have purchased from us. We take a great deal of pride in the work we do very carefully assembling each bike improving on what is sent to us.

Our goal is building relationships with our customers and we hope this policy helps bring you closer to us and helps us better serve your needs.

This includes a Tune-up after 6 months to check critical bearing adjustments and wheel truing. Derailleur and brake adjustments can be done almost any time while you wait since they are usually very simple adjustments. Please plan to leave the bike for one day for the tune-up since this is a much more involved service. Depending on the time of year and work load the tune-up may have to be scheduled.

We reserve the right to limit service to what is fair and what we deem necessary.
This policy does not cover flat tires or abusive or destructive use or any other problem caused by more than normal wear. This offer expires one year from the date of purchase of a new bicycle, after that period all repairs will be billed according to our shop rates and service packages. Please feel free to stop by to ask questions or check up on any problems you may be experiencing with your new bicycle.

Thank you for your support.
The Staff of The Bikeway Source